These Terms & Conditions govern your use of scrumdraftzone.com and any related tour planning or booking services provided by Scrum Draft Zone ("Company", "we", "our", "us"). By using our website or submitting an inquiry, you agree to these terms.
1. Services
We provide travel planning, excursion recommendations, and booking coordination for tours within Malaysia. Specific services, inclusions, and exclusions are defined in each itinerary or proposal.
2. Booking and Confirmation
Bookings are confirmed only after written confirmation and required payment are received. Availability is subject to partner capacity, weather, and operational constraints.
3. Pricing and Payments
- All prices are provided in the stated currency unless otherwise specified
- Prices may vary based on seasonality, group size, and custom requests
- Payment schedules and methods are communicated during booking confirmation
- Taxes, fees, or surcharges may apply depending on destination and supplier rules
4. Cancellations and Refunds
Cancellation terms depend on the selected tour and third-party supplier requirements. Refund eligibility and amounts are determined according to the specific cancellation window communicated at the time of booking.
5. Changes by Traveler
Requests to modify dates, participant details, or inclusions are subject to availability and may incur additional charges. We will make reasonable efforts to accommodate changes.
6. Changes by Company
We reserve the right to modify itineraries when necessary due to weather, safety conditions, force majeure events, supplier issues, or regulatory requirements. Equivalent alternatives will be offered whenever possible.
7. Traveler Responsibilities
- Provide accurate booking information
- Ensure valid travel documents, visas, and health requirements
- Follow local laws, guide instructions, and safety protocols
- Disclose medical conditions relevant to activity participation
8. Liability
To the extent permitted by law, Scrum Draft Zone is not liable for indirect or consequential losses, delays, third-party service interruptions, weather impacts, or events beyond reasonable control. Liability is limited to the amount paid for the specific service in question.
9. Intellectual Property
All website content, branding, text, and design elements are owned by or licensed to Scrum Draft Zone and may not be reproduced without written permission.
10. Governing Law
These terms are governed by applicable laws of Malaysia. Any disputes are subject to the competent jurisdiction of Malaysian courts, unless otherwise required by mandatory law.
11. Contact
For legal or booking-related questions, contact hello@scrumdraftzone.com.